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Do I pay a deposit when I book? When do I pay the balance?

A deposit of a third is taken at the time of booking, the remaining balance is due 6 weeks before arrival – you will receive a reminder email 24 hours before the balance payment is due.

Can I change the dates of my break?

Before the balance due date of your booking changes to your booking can be made subject to availability, additional charges may apply. Requests to make changes must be made by email to from the email address of the confirmed booking. The reservations team are available every day between 9am and 5.30pm.

What is your cancellation policy?

Once you have paid your deposit it is not possible to cancel and receive a full refund.
If you have to, or want to, cancel your booking after it has been confirmed, you must let us know in writing as quickly as possible, this can be via email to  but must be from the email address of the confirmed booking.

Where can I find the Terms and Conditions of my booking?

Our Terms and Conditions can be found at the bottom of your booking confirmation or

When is Reception open?

Reception is open each day between 9am and 5.30pm, after this time an emergency contact can be found on the reception door or in your property information

Can I check in before 4pm or check out after 10am?

Unfortunately we don’t offer an early check in or late check out option.

Can I park my car before check in and after check out?

On your arrival day and departure day you are welcome to park onsite. Before check in just call into reception to register with us. When you check out let reception know you will be leaving your car so we can give you access through the security barrier when you leave. 

Can I arrive after 5.30pm or check out before 9am

Yes, we can arrange to leave your property keys in a secure key safe for you to collect. Please contact reception on 015394 46551 before 5pm on your arrival day to arrange this.
If you are leaving before reception opens just drop your keys in the key drop off box located outside reception.

What if I have a specific question about a property?

Our onsite reservation team are happy to answer any queries that you may have before or after booking your stay with us – email or call 015394 46551, they are available 7 days a week between 9am and 5.30pm.

Is parking available? How do we access Windermere Marina Village?

Each apartment has at least one allocated parking space close by, a second car can be parked onsite but spaces cannot be reserved.
You will receive 2 fobs for the security barriers that control vehicular access at Windermere Marina Village for the duration of your stay – if you will have more than 2 cars please contact reception prior to your arrival to discuss your requirements.

Do you have EV charging points?

Guests staying in 6 & 8 Marina View have use of the EV chargers in the apartment parking garage.
For guests in other properties EV charging is currently not available. The nearest charging points are at Booths supermarket in Windermere

What is provided in the apartment?

All of the beds will be made with linen for your arrival, if your property has a pull down bed in the living area the bedding for this will be in the wardrobe. A bath sheet and hand towel are provided per person for the maximum occupancy of your property.
Toilet roll, kitchen roll, bin liners, dishwasher tablets, washing up liquid, dish cloth, sponge, tea towels and oven glove are all supplied. If your property has a coffee pod machine one pod per person is provided.
We don’t supply any food, drink, toiletries or detergent for the washing machine.

Do you have pet friendly properties?

Selected properties allow 2 dogs per booking, a charge of £40 per dog applies.
Windward Townhouse 4 allows 3 dogs per booking.
Our dog friendly properties can be found here.
We regret that we don’t accept cats in any properties.

How do I pay my security deposit, what is it for and when will it be returned?

We ask all guests for a security deposit, pre-authorised against your credit or debit card. This is in case there is any damage caused to the property, you lose the property keys during your stay or if you break any of the booking conditions that were agreed to at the time of booking.
The money is simply reserved and then released afterwards, this will be within 10 days of your departure. The transaction will not show as a sale or refund – it will appear as a pending transaction until it is released.
We will contact you a few days prior to your arrival to request card details, alternatively you are welcome to call us in the week leading up to your arrival.

Can I extend my holiday?

Extensions to bookings may be available dependent on property availability. To check availability please contact our reservations team.

Do you have cots and high chairs?

Travel Cots are available to hire for £7 with linen included. Please note the mattress provided in the travel cot is the standard one as supplied. Thicker or additional mattresses are not available. High chairs including straps are available to hire for £5.

Is there a supermarket nearby / Can I book a supermarket delivery?

The nearest shop is Tesco Express in Bowness where you’ll also find a Co-Op further up the hill. A larger Booths supermarket is in Windermere with free parking – postcode LA23 1QA
Tesco, Sainsbury’s and Asda offer a home delivery service to Windermere Marina Village. Please ensure you arrange for delivery after you have checked in as we are unable to accept food deliveries on your behalf. All properties are located via a security barrier – please speak to reception on arrival for delivery access.

Can I walk in to Bowness On Windermere from Windermere Marina Village?

Yes! Bowness On Windermere is a 15 to 20 minute walk from Windermere Marina Village.  A lake shore path takes you into the village, you can pick up a map from reception.

Can I have a parcel delivered?

Reception are happy to accept parcel deliveries between 9am and 5pm. We recommend that you do not use your property address as couriers are unable to access site. Parcels must be collected from reception – please include the lead booking name on the delivery address. Windermere Marina Village, Bowness on Windermere, Cumbria, LA23 3JQ and let reception know you are expecting a delivery.

Can I bring a boat or hire a boat?

A small number of holiday moorings are available with holiday properties. These are subject to availability and charges apply. Please call the reservations team to discuss before booking your accommodation.
Windermere Wakesurfing offer tuition and charter from Windermere Marina – please contact them directly for further information.
Horizon Charter offer luxury boat charter on Windermere for up to 10 people, guests of Windermere Marina Village receive a 10% discount on all bookings. Please quote your booking ID to validate the discount.

All other boats at Windermere Marina Village are privately owned and are not available for hire or charter.

Can I bring a canoe / SUP / rowing boat?

For safety reasons we don’t allow unpowered craft in the marina – customers are welcome to access Windermere Lake from our small beach / BBQ area but all equipment must be stored in your property or vehicle when not in use.

Can I BBQ at my holiday property?

For safety reasons and consideration of others BBQs are not permitted at holiday rental properties. There are permanent BBQ stations available at the beach area – you will need to bring all equipment with you. Reservations are not permitted – the BBQs and seating are not guaranteed.

Any further questions?

Drop us an email and we’ll get back to you as soon as we can!

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